Terms & Conditions:

• All rates are based on single or double occupancy
• All Prices are in USD, not included are 14% I.V.A. + 4% if by credit card, nor gratuities for maid service
• Rates are subject to change without notice
• Reservations may be booked online using our web site reservation form under reservations on our web page
• Please confirm phone reservations by e-mail
• Questions? Please email us: casa.bentley@yahoo.com
• Rooms are subject to availability
• 4+ day stays are given preference and may be made 12 months in advance  
• 1-3 day stays may be requested 2 months in advance
• Your credit card information (VISA or MasterCard) is required at time of reservation to guarantee your payment of costs
• Limited pets are allowed (please request prior to arrival )
• No smoking, except in designated areas
• Check in is at 4:00 p.m., check out is at 11:00 a.m.

Reservations Deposit and Refund Policy for INDIVIDUAL BOOKINGS:

• A 50% deposit fee is required (total room rate plus 14% IVA + 4% if by credit card.)
• Full refund for cancellations made 30 days or more prior to date of arrival, less a USD $50 administration fee per cancelled room
• No refund thereafter
• No shows or cancellations made less then 30 days prior to date of arrival, may be charged in full for the whole period of reservation
• In case of a change of the reservation, the cost may be adjusted to the prices according to our the web site
• If the change of reservation is made less then 30 days prior to date of arrival, we may require full payment of the changed or cancelled lodging

Reservations Deposit and Refund Policy for CHRISTMAS SEASON Dec 16 – Jan 5

• A 50% deposit fee is required (total room rate plus 14% IVA + 4% if by credit card.)
• Full refund for cancellations made 90 days or more prior to date of arrival, less a USD 70 administration fee per cancelled room
• No refund thereafter
• No shows or cancellations made less then 90 days prior to date of arrival, may be charged in full for the whole period of reservation
• In case of a change of the reservation, the cost may be adjusted to the prices according to our the web site
• If the change of reservation is made less then 90 days prior to date of arrival, we may require full payment of the changed or cancelled lodging
• All rooms must be fully prepaid by 1st of November

Reservations Deposit and Refund & Reservation Policy for WEDDING and/or GROUP RESERVATIONS:

• A 50% deposit fee is required (total room rate plus 14% IVA + 4% if by credit card.)
• Wedding or Group Bookings may rent only 3 suites except 30 days prior to event,  5 nights minimum preferred  Exception: If the wedding takes place at Casa Bentley Boutique Hotel, we will gladly rent you all of the hotel suites and rooms at a minimum stay of 5 days
• Wedding or Group Bookings booked individually must notify by e-mail, upon reservation, to which group they belong, reservation policy under this paragraph will be applied
• Full refund for cancellations made 60 days or more prior to date of arrival, less a USD 70 administration fee per cancelled room
• No refund thereafter
• No shows or cancellations made less then 60 days prior to date of arrival, may be charged in full for the whole period of reservation
• In case of a change of the reservation, the cost may be adjusted to the prices according to our the web site
• If the change of reservation is made less then 60 days prior to date of arrival, we may require full payment of the changed or cancelled lodging
• All rooms must be fully prepaid 30 days prior to date of arrival  

Additional charges not included in room rates are:

• Extra persons $20 each per night plus 14% hotel tax (I.V.A.)
• Extra beds are available, $20 each per night + I.V.A. 14%, important to request it prior to arrival (especially during the holidays) due to limited availability.
• Baby cots are available, $10.00 each per night + I.V.A. 14%, important to request it prior to arrival (especially during the holidays) due to limited availability
• Any damage caused by pets may be charged to your credit card  

Other Amenities & Activities:

• Daily Maid service, except Sunday
• Air Conditioning (Dolphin and Hule suites) is available at extra charge
• Phone service available at the main office
• Computer Services: Bring your own computer and use our wireless DSL free under the Hule tree and in upper terrace
• Massage services available (please inquire for appointments and fees per e-mail)
• Yoga classes are available (please inquire for appointments and fees per e-mail)
• Babysitter is available (please inquire for appointments and fees per e-mail)
• Spanish lessons are available (please inquire for appointments and fees)
• Guided snorkeling tours are available (please inquire for appointments and fees per e-mail)
• Guided kayak tours are available (please inquire for reservation and fees per e-mail)
• Guided mountain bike tours are available (please inquire for reservation and fees per e-mail)
• Guided Adventure tours are available (please inquire for reservation and fees per e-mail)

June 2009